Richard Smith has been reliant connected his scans from Steinberg Diagnostic Medical Imaging to dainty his uncommon signifier of crab for 11 years. His astir caller scan took implicit 3 weeks to travel backmost aft being told 7 to 10 days.
“We are perfectly reliant connected those scans due to the fact that the scans archer them wherever the tumors are — however they progressed,” said his woman Susan Smith, 67.
Richard Smith, 75, has been battling bladder crab since 2021 and liposarcoma for 11 years, a uncommon signifier of crab that affects fatty tissues successful the body. He has 2 subtypes of the liposarcoma, 1 of which is aggressive.
Normally, his Steinberg Diagnostic scans would travel backmost wrong the week to beryllium prepared for his appointments, until his astir caller scan astir June, which took 23 days to travel back, contempt being quoted 7 to 10 days.
“We had to cancel 2 doctor’s appointments, reasoning it’ll beryllium successful the pursuing week,” said Susan Smith.
She called a Steinberg halfway and was told: “You person to hold successful line. There’s nary doctors to work the scans.”
Steinberg Diagnostic, a long-standing outpatient radiology imaging institution successful Nevada with 12 locations crossed the Las Vegas Valley, is “experiencing a backlog successful immoderate imaging results owed to the nationalist shortage of radiologists, with Southern Nevada being impacted “more severely than the remainder of the country,” Intermountain Health said successful a connection to the Las Vegas Review-Journal
“We recognize that waiting for trial results tin beryllium stressful, and we admit the uncertainty these delays whitethorn make for patients and their families,” the connection continued.
Headquartered successful Salt Lake City, Intermountain Health, a ample nonprofit wellness strategy providing hospital, superior and specialty attraction crossed the Intermountain West, took implicit Steinberg Diagnostic successful a phased acquisition starting Jan. 1.
Intermountain Health said it is moving to code the backlog with plans to adhd astir 20 radiologists and moving to expedite licensure, credentialing, privileging and onboarding processes.
According to a 2025 study from Medicus Healthcare Solutions, Nevada has the lowest fig of radiologists per capita, astatine conscionable 9 per 100,000 people.
Despite these efforts, patients similar Smith inactive blasted Intermountain’s acquisition of Steinberg Diagnostic for the delays, saying they person ne'er experienced immoderate issues similar this before. On Yelp, immoderate Steinberg locations’s ratings person dropped arsenic debased arsenic 2.7 retired of 5 stars, receiving swaths of 1 prima reviews this year, starting astir May, complaining astir the hold times.
The Review-Journal spoke to astir 8 radical regarding delays successful receiving their trial results from Steinberg Diagnostic.
Ken Krieger, 62, has an autoimmune upset that affects his spine. He had a fusion done to stabilize the little portion of the spine, but the vertebrae supra started to move. He needed an MRI to find if helium needed surgery.
Krieger’s doc ordered a STAT MRI for his lumbar connected July 14, which should person been work wrong 24 to 48 hours, according to Krieger. It was not work until July 31.
During those 2 and a fractional weeks, Krieger experienced extended nervus harm affecting his near leg, causing him to autumn 3 times, and yet losing power implicit his bladder. Once the scans were received, his country was scheduled for Aug. 10.
“It was a regular decline, truthful mundane mattered, and they took 2 and a fractional weeks,” said his woman Laura Krieger, 61. “I don’t cognize if we tin blasted Steinberg for each of this, though they surely person a portion successful it.”
The 2 had contacted Steinberg Diagnostic and were met with an automated AI chatbot implicit the phone. They sent an email ailment and yet Laura Krieger “got desperate” and posted a reappraisal connected Yelp.
Following the surgery, Ken Krieger said helium was successful an unbearable magnitude of symptom and doctors could not springiness him capable symptom medication.
“It didn’t person to beryllium that bad,” helium said. “If this would person been work adjacent successful the mean 5 to 7 days, which is what they accidental nether mean circumstances, the full happening would person been better.”
Contact Emerson Drewes astatine edrewes@reviewjournal.com. Follow @EmersonDrewes connected X.
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